You’ll be aware of the challenging situation in the country right now due to the Coronavirus outbreak, so we wish to reassure you that our priority remains providing our services to you at the same time as maintaining the safety and wellbeing of our clients.
We are committed looking after everyone’s wellbeing and health and we take that responsibility very seriously.
As the situation evolves, we’ll follow the latest government advice but there are lots of things we’re doing to keep our service running smoothly.
Minimising the spread of the virus means that we are changing how we operate to suit our clients’ individual circumstances as some people need to self-isolate.
As always we are contactable via our website, individual emails or by phone.
Many of you will be worried by the potential effects on the broader economy and how that might impact you personally.
If you do find yourself struggling financially we can discuss potential negotiated rates and support payment plans.
These include schemes which help you spread your payments as well as providing a discount for those in the most difficult circumstances.
Adapting face to face visits
We’ll be changing some of our processes to protect you and our counsellors. In the place of face to face counselling we are pleased to offer the following choices that best suit you:
Telephone counselling, Email counselling or Video counselling – via Zoom software, which can be downloaded on to any device.
Kate is offering a limited number of face to face sessions upon request and dependent on circumstances. Please contact her directly for availability. She will also explain how these sessions will work in order to follow guidelines and keep everyone safe.
We will of course continue to support our most vulnerable clients throughout this period. If you think you may need extra support in the event of a problem with mental health please contact us to look at ways we can continue to support you.
Please stay safe
Please look after yourselves and your loved ones, check on your neighbours and follow the latest updated government advice.
Hopefully these small changes we’re making will help make things a little more stress-free for everyone. Thank you and stay safe and well.